Frequently Asked Questions.
01. Perfume
How long does the fragrance last?
Our perfumes are crafted to deliver a long-lasting experience. Depending on factors like skin type and weather, the scent typically lasts up to 10 hours, keeping you refreshed throughout the day or night.
Are your perfumes suitable for sensitive skin?
Yes, we ensure our perfumes are made using high-quality ingredients that are gentle on the skin. However, if you have sensitive skin or are prone to allergies, we recommend doing a patch test before regular use to avoid any irritation.
Do you offer unisex fragrances?
Absolutely! We understand that fragrance preferences are personal. Our collection includes a variety of unisex options with balanced notes that suit everyone, no matter their style or mood.
02. Order
How do I place an order?
Ordering from Aromeio is simple and quick. Browse through our collection on the website, choose the perfumes you love, add them to your cart, and proceed to checkout. Fill in your details, choose your payment method, and confirm your order. You’ll receive a confirmation email or SMS with your order details.
Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placement. To cancel, please reach out to our customer support team with your order ID, and we’ll process your cancellation request. If the order has already been shipped, cancellation will no longer be possible.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to check your order’s status on our delivery partner’s website or by contacting us for updates.
03. Shipment
Do you ship internationally?
Currently, we only ship within Pakistan. We are working on expanding our services to other countries in the near future. Stay tuned for updates!
How long does delivery take?
For orders within Pakistan, delivery typically takes 3-5 business days, depending on your location. We strive to ensure your package reaches you as quickly as possible while maintaining product safety.
Can I change my shipping address after placing the order?
Yes, if your order has not been shipped yet, you can update your shipping address. Please contact our support team with your order ID and the updated address within 24 hours of placing your order.
04. Returns, exchanges and complaints
What is your return policy?
We offer a 14-day return policy for our customers. If you’re not satisfied with your purchase, you can return the product in its original packaging within 14 days. Please note that the perfume should not be used, and the packaging must remain intact.
Can I exchange a product?
Yes, exchanges are allowed within 14 days of receiving your order. If you’d like to exchange a perfume, ensure it is unused and in its original packaging. Contact our support team to initiate the exchange process, and we’ll guide you through the steps.
What should I do if my product arrives damaged or incorrect?
We sincerely apologize if your product arrives damaged or if there’s been a mistake in your order. Please reach out to our support team within 48 hours of receiving the package and share clear photos of the product along with your order details. We’ll promptly resolve the issue by replacing the item or offering a refund.